Service Level Agreement

v2026-08-14 target — always on. Maintained with commercially reasonable effort. reality — we run on external model providers. When they glitch, that model glitches here. So: no fixed uptime percentage promised. auto-remedy — failed runs refund their credits to your balance automatically. Downtime never bills. maintenance — short, planned, off-peak when possible. uplink — [email protected], answered within one business day. Extended outage: unused purchased credits stay refundable per the Refunds Policy.